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Your Responsibilities
Candidate to manage bouquet of payments services / Managing Payment Gateway and VPA’s creation on the Bank Channels / UPI Transactions where Merchant is acquired by the bank / Managing all new product initiatives / Project & portfolio management
– Analyze Business Requirements
– Identify UAT Scenarios
– Run the Tests
– Record the Results
– Confirm Business Objectives are met.
Own the strategy and road-map for Payments across all brands. The role essentially defines and delivers the customer experience on payments and refunds
Work closely with the external payment and fin-tech ecosystem to keep abreast of the best-in-class industry solutions. Identify right partners and implement and scale across brands.
Build the Payment product road-map across quarterly, AOP and three-year payment road-map including product strategy development, customer insights/needs, and requirements definition
Be on top of latest RBI guidelines and new payments initiatives across competitors.
Evaluate different key payment initiatives and work with the tech and brand teams for their implementation in road-map
Drive the day-to-day payment optimization by increasing routing to payment instruments that have higher success rates, while lowering cost of payments and retaining low fraud rates
Define and deliver best-in-class refund experience to reduce refund TAT, drive CX and repeat transactions
Develop and maintain an alert mechanism to promptly resolves day to day technology issues that impact payment Success rates and CX
Explore mutually beneficial partnerships with bank partners/wallets/payment networks to give consumers offers and cash backs
Work closely with the identified parties to detail out the plan of engagement, expected business results, proposed timelines, commercials and integration efforts. Manage end to end legal details of the engagement along with the respective teams
Project manage the execution of the project once the deal has been signed with the parties
Your Qualifications
6-9 years’ experience in Payment and Fin-tech product management
Candidate must be fluent in Mandarin or Cantonese
Experience of product management on the client side is a plus In-depth knowledge of payment gateways, new-age fin-tech solutions and understanding of payment alliances ecosystem
Experience in integration with payment gateways and understanding the technical integration details
Minimum of 4+ years of experience translating customer needs into product and engineering requirements and delivering exceptional customer experiences
Experience of working with UI UX design teams to deliver best in-class payment design
Multi-task and multi-stakeholder management skills
Strong consumer insight capability and curiosity on payment trends
Strong analytical and problem-solving skills
Principal Accountability
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