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Establish good knowledge about end to end processes, channels, system, & regulations
Meet business team to understand the process workflow, operational details, document meeting minutes and follow up on actions.
Able to conduct business research and benchmarking to be able to solve specific problem or achieve CX vision.
Create and maintain comprehensive project documentation, plans, coordinate project management activities, resources, and information
Break projects into doable actions and set timeframes and follow up on assigned tasks/activities.
Liaise with Business team to identify and define requirements, scope and objectives and finalize the Business Requirements
Document (BRD). Send it for approval before raising the Change Request (CR).
Attend User Acceptance Testing (UATs) sessions and assist with the quality assurance to ensure the developed features and functions enabled, optimized and working as expected.
Generate reports, conduct analysis which is required at the project initiation phase or post deployment and monitoring.
Report the same to management in a well presented format using PowerPoints or excel.
Act as the point of contact and communicate project status to all participants
Prepare user’s manual and delivery training to the targeted audience
Your Qualifications
Proven work experience as a Project Coordinator or similar role
Experience in project management, from conception to delivery
An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
Familiarity with risk management and quality assurance control
Strong working knowledge of any PPM tool like Microsoft Project and Microsoft Planner
Hands-on experience SharePoint
Strong working experience with MS Excel (creating pivot table, vlookup, charts, etc.)
Good experience in creating presentation files like MS PPT or any other software
Knowledge on how to create wireframe / skitch for web page or mobile app
Working experience on preparing test cycles and executing UAT, regression test and smoke test
PMP / SCRUM MASTER / ITIL / PRINCE2 certification is a plus
Award-Winning Tech Talent Company. We help businesses make progress, build efficiency and discover new possibilities. Our goal is to support talented individuals to explore, innovate and unleash their potential.
Our success has spanned over 20 years. In that time, weve come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers that fulfil potential, faster.
Halian’s smart services, tech talent and search capability, help you to realise tomorrows potential. To discover the amazing things that are possible when you bring the right people and the right technology together.
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