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Responsibilities
• The following are specific responsibilities and contributions critical to the successful performance of the position:
• Have a working knowledge of all Corporate and Hotel operating procedures.
• File visa application for guests and employees and ensure a timely approval.
• Ensure that associates who have direct contact with guests must have their food handling card.
• Maintain a weekly cost overview with detailed justification.
• Assist with applications for various licenses needed for the Hotel i.e. liquor, Hotel, entertainment etc.
• Maintain a passport file system in the office.
• Monitor the visa, occupational card and passport expiration of all the associates.
• Ensure that front office maintains a proper guest passport file system.
• Accompany employees to the airport at the end of their contract to ensure visa cancellation.
• Assist the Sales Department with leads from local companies and Government institutions.
• Responsible for following up online pendingvisas at the Immigration office for verification
• Responsible of sending all the documents for Medical, EID, cancellation, OHC, change of status typing to the typing centerand collecting the applications ifit’s required
• Responsible of assisting new associates for visa and OHC Medical from the Hotel to Hospital and vice versa.
• Responsible of Collecting EID cards, OHC cards from the respective Govt. Authority and send an email to Govt. Relation Manager
• Responsible of Taking monthly Hotel reports for all the associates, from Immigration Authority
• Responsible of applying renewing, paying Etisalat, Ejari, Empower and DEWA bills for the hotel.
• Responsible of Assisting terminated staff to the airport to ensure their exiting the country as perthe company’s policy
• Responsible for any attestation of documents required by the associates as well as the Hotel documents attestation.
• Assistant if required in providing update regarding any pending visa’s, EID, OHC card to Govt. Relation Manager in a daily basis.
• Responsible of following up with the team and tracking the cancellation applications, change of status, while processing visa applications
• Responsible of the guest visas incase of any visa was pending or rejected.
• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Working hours as required to do your job but normally not less than 48 hours per week.
Education & Experience
• Good level of English essential
• Skills and Knowledge
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Job Specific Computer Skills – Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
• Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.
• Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Equipment Selection – Determining the kind of tools and equipment needed to do a job.
• Originality – The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
• Mathematics – Using mathematics to solve problems.
• Management Competencies
• Adaptability – Ability to effectively adjust to major changes in work tasks or the work environment.
• Building Trust – Ability to interact with others in an honest, fair and respectful way; giving others confidence in one’s intentions and those of the organization.
• Communication – Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus – Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
• High Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing – Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving/Decision Making – Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
• Stress Tolerance – Ability to maintain stable performance and positive relationships with others while under pressure or opposition
Al Baraka Group B.S.C (“ABG” / the Group) is licensed as an Investment Business Firm Category 1 (Islamic Principles) by the Central Bank of Bahrain and is listed on Bahrain Bourse. It is a leading international Islamic financial group providing financial services through its banking subsidiaries in 14 countries offering retail, corporate, treasury and investment banking services, strictly in accordance with the principles of Islamic Shari’a.
The Group has a wide geographical presence with operations in Jordan, Egypt, Tunisia, Bahrain, Sudan, Turkey, South Africa, Algeria, Pakistan, Lebanon, Syria and Germany, in addition to two branches in Iraq and a representative office in Libya and provides its services in more than 600 branches. ABGs network serves a population totaling around one billion customers.
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