Reservations Manager Job In Dubai


About the Job:

An opportunity has arisen for a Reservations Manager to join our team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

Supporting to set up the function and role during Pre-Opening phase.

Responsible for the delivery of all internal and external Service, Quality & Commercial performances as per Central Reservations KPI objectives

Work closely with Hotel Reservation Teams to maximize revenue opportunity and reduce operational inefficiency offering support where required. Including overflow set up and resource allocation during low seasons

Attend meetings related to Reservations sharing relevant insights related to performance or trends

Responsible for ensuring all daily, weekly, monthly tasks are completed and documented related to Reservations, Audit, Revenue, compliance, and finance (Reservations Task List) and undertake spot checks to ensure compliance and sign off

Highlight any risk related to revenue, finance, and guest experience to the senior management team

Act as appoint of contact for Reservations with external partners managing and maintaining relationships

Monitor reservations automated services to ensure working to correct capacity, working with functional experts to resolve any degradation in services

Monitor and follow up on guest complaints (take ownership) and ensure a relevant solution is provided by coordinating with other departments

Ensure training of new colleagues in the department and for hotels is planned and scheduled in advance

All aspects of people management including development, target setting, reviews, absence management, attrition, performance, and disciplinary procedures

Motivating and inspiring direct reports and managers to lead their teams to success

Complete recruitment for team including raising of new hire requests

Complete month KPI reporting to Director of Reservations and Director of Revenue for hotel

Assist in the maintenance of Global Reservations Teams and systems for operations, knowledge, and resources

Complete vendor management requirements related to purchase orders and requests related to the smooth running of the department

Monthly review of performance and trends with Director of Reservations

Assist in creating and managing SOP and processes within reservations and cascading to Global reservations teams

Support the development and implementation of Global Reservations initiatives related to technology and processes

Act as reservations point of contact for hotels teams for escalations and support requirements

About you:

The ideal candidate for this position will have the following experience and qualifications:

Ideally Pre-Opening experience, experience on setting up any related systems or structures in the role | department

Able to work with tight deadlines and under pressure due to intensive preopening phase

Minimum of 3+ years’ experience as Reservations Manager or similar role in hospitality

Excellent knowledge of PMS systems

Experience in people management with exposure to managing a team of 10+ people

Experience in delivering/implementing projects

Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.


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