Reservations Supervisor Job In Dubai

What you will be doing:

• Helps optimize occupancy and average room rates.

• Respects and applies the hotel and brand’s pricing policies.

• Implements the Revenue Management policy.

• Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.

• Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.

• Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.

• Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.

• Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.

• Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.

• Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.

• Manage everyday CRO reservations and ensure timely process for same and execute an efficient incentive program on quarterly basis and participate in all hotel planning meetings.

• Supervise schedule of all call volume and collaborate with convention services on everyday basis.

Your experience and skills include:

• At least 01 year work experience in a similar role in a 4 or 5 star hotel property

• Guest oriented and service minded

• Good listening and analytical skills, attentive

• Commercial know-how

• Diplomacy and self-control

• Self-confidence

• Dynamic

• Confident speaking skills

• Excellent telephone manner

• Ability to work well under pressure

• Good team player