Retail Training Manager Job In Dubai

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Responsibilities:

Define Yearly Training Plan: Collaborate with key stakeholders to define a yearly training plan based on educational requirements and business priorities. Identify training needs, establish learning objectives, and align training initiatives with strategic goals.

Develop Training Strategy: Design and implement a comprehensive training strategy that incorporates a blended learning approach. Integrate in-class, on-field, and digital training methods to maximize learning outcomes and engage store teams effectively.

Create Training Library: Develop a training library focused on elevating product knowledge, customer service, and selling skills.

Conduct Regular Store Visits: Visit stores regularly to assess overall service quality and team knowledge. Provide coaching and feedback to store teams, identify training needs, and develop action plans for improvement.

Analyze Business Results: Analyze business results for each point of sale (POS) to identify performance gaps and training opportunities.

Collaborate with Offer Team: Work closely with the Offer team to organize training sessions in partnership with key brands from our assortment.

Manage Digital Learning System: Oversee the digital learning system by assigning training content and monitoring individual progress. Ensure training modules are accessible, up-to-date, and aligned with training objectives.

Evaluate Training Effectiveness: Conduct regular evaluations and assessments to measure the effectiveness of training programs.

Stay Updated on Industry Trends: Keep abreast of industry trends, advancements in training methodologies, and emerging technologies.

Requirements:

Proven experience as a Training Manager or similar role, preferably in a retail or customer service environment.

Strong understanding of instructional design principles and adult learning theories.

Excellent communication and presentation skills, with the ability to engage and inspire learners.

Strong organizational and project management skills, with the ability to prioritize and meet deadlines.

Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.

Familiarity with blended learning methodologies and e-learning platforms.

Ability to collaborate effectively with cross-functional teams and build positive relationships.

Passion for pets and understanding of the pet products and supplies industry is a plus.

The Petshop LLC, now the largest pet and aquatics retailer in the GCC region, started as a small operation and has rapidly grown.
With both online and offline shops working simultaneously, we have over 200 staff, 6 store locations, In-store & Mobile Grooming, Aqua cleaning services, Pet Relocations, Pet Daycares & Hotels, and over 13,000 products. Truly everything under one ‘Woof!’
Explore our extensive product range, one of the largest in the Middle East, at thepetshop.com. It includes our own imported brands such as Lily’s Kitchen, Arden Grange, Ciano Aquariums, Trixie, and Natures Menu, alongside all major pet brands like Taste of the Wild, Royal Canin, Orijen, ZiwiPeak, Applaws, Natural Balance, and Artemis.

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