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Job Purpose:
Lead the creation of a competitive, innovative, and out-of-the-box Learning & Development department that complements people’s journey at Mashreq
Key Result Areas:
Create and execute a holistic Learning strategy that meets the bank’s aspiration in becoming an employer of choice and recognized globally.
Develop and implement effective and appropriate technology enabled learning and development solutions for all functions in the bank.
Manage the Learning Management System for the entire organization across all locations to ensure availability and consistent delivery of Learning and Development mandate to bank employees.
Implement and monitor the development goal setting process for bank-wide employees to ensure development needs are documented and provide input for planning an annual training calendar that meets the real development needs of bank-wide employees.
Develop and deliver need-based competency development and soft skills programmes.
Assist and deliver with Head of ICOD selective leadership development modules.
Liaise with approved External Training Providers to arrange need based training inputs not available internally within the bank.
Establish in-house online content development capabilities by developing existing resources and adding appropriate resources to develop online content that meets business training needs.
Plan and monitor the department annual budget to ensure that expenditure is in line with business plan.
Engage Unit and Group heads in developing and promoting online synchronous and asynchronous learning interventions to meet business needs and related development needs of their group/unit employees.
Direct and oversee the administration and maintenance of the learning centers across all locations to ensure consistent delivery of learning and development services for bank employees attending classroom trainings.
Report the learning and development metrics to senior management and regulatory authorities such as the Central Bank, Internal Audit and Compliance departments to track completion, performance and effectiveness of Learning and Development function of the bank.
Define and implement learning and development processes and policies for the entire organization to provide a framework and guidelines for availing learning and development services offered by the L&D team.
Create, design, and lead the delivery of the Learning Pathways across all locations.
Create, design, and run assessment centers as and when needed.
Design and create an engaging and rewarding onboarding learning journey through gamification and use digital and innovate tools to create an exceptional people experience
Knowledge, Skills and Experience:
The incumbent should have minimum of bachelor’s degree and a minimum of 15 years of Learning and Development experience; Experience in banking and finance industry will be an added advantage.
Relevant E-Learning development and Management of a Learning Administration function experience.
Role holder should have strong communication, influencing, inter-personal and analytical skills
High level of proficiency in E-Learning authoring tools and administration of Learning Management Systems is required
Excellent understanding and in-depth knowledge of learning instructional design and delivery methods.
Exposure to and qualifications in Learning and development quality standards such as ISO 29990 is desirable.
One of the UAEs best performing banks for over five decades, Mashreq is a leading financial institution with an expanding footprint across the Middle East and North Africa with a strong presence in the financial capitals of the world with international offices in Europe, Asia, Africa and the US.