Job Purpose
Responsible for SMB segment sales performance in the zone and oversees managed SMB segment to ensure prompt and reliable service to all customers. Provides professional guidance and support to subordinates in carrying out assigned functions.
This position is reserved for UAE Nationals ONLY, hence we will accept applications only from UAE National candidates with a Family book.
Key Responsibilities
Responsible for SMB segment sales performance in the zone.
Oversees managed SMB segment to ensure prompt and reliable service to all customers.
Manage day-to-day functioning of the team, provide prompt, courteous and competent service to all managed SMB customers.
Review regularly the efficiency and service quality of managed SMB teams by monitoring key performance indicators and follows up as required.
Oversees presales activities and ensures that all customers are managed promptly & efficiently.
Develop plans to improve future sales performance and to retain and win business; seeks for efficiency improvements for sales processes and ways to improve customer satisfaction.
Manage the implementation of the defined policies, procedures and guidelines for managed SMB.
Oversees interfaces to respective Marketing and Engineering sections on product development and ensures feedback, analysis and recommendations on customer demand trends, complaints and service quality.
Oversees the development of skilled resources that can perform best-in-class sales.
Evaluates managed SMB’s on-going performance and reports, maintains ongoing dialogue with higher management and ensures operations performance and achievements of key strategic and financial targets are met.
QUALIFICATIONS & EXPERIENCE
Bachelor’s degree in Marketing/Business Administration
5-8 years’ experience in similar capacity
For more than four decades, we have connected people and now weve evolved to become the digital telco of the future.
Our mission is to grow, transform and excel as the regions technology leader while enhancing digital customer experience and operation agility.
etisalat by e& offers digital experiences that cater to your new lifestyle and demands beyond just telecom and are not limited to gaming, health, and insurance. We will continue to be your trusted partner and advisor, enabling connectivity and everything beyond, accelerating the digital world and pioneering future-forward spaces like private networks, autonomous vehicles, and AI.
Together, we embark on this new era of etisalat by e& and step into a new world of possibilities.
We are etisalat by e&. #makepossible