Senior Service Engineer Job In Dubai

Your responsibilities

Applying safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents, leading HSE activities at site, contributing to customer satisfaction by planning and executing service work according to customer order and expectation

Clear understanding of sense of urgency and care in the direct area of responsibility, ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations

Working with customer to identify opportunities in the installed base to improve system performance and operational performance improvements, while on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points

Utilizing the local practices for notifying the account team of opportunities, planning and preparing site work for larger project teams and managing related subcontractors at site, performing complex field service tasks

Providing and creating a team approach to service related activities and offer customers a complete lifecycle approach to product implementation, supporting and ultimate system upgrades and/or evolution, coaching technicians and engineers and supervising complex site activities

Preparing material lists needed for service activities and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities, preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools

Reporting work done in a timely manner and following up when needed, troubleshooting equipment/systems/process failures and requesting proactive corrective actions and making recommendations to avoid repeating the problem in the future

Acting as a technical consultant in own specific area of expertise, proactively planning and executing work on a first-time right approach with customers and ensuring the job is done on time and on quality, identifying improvement needs and potential solutions for them in the way of working and the products in question and driving improvement actions in own area of responsibility

Developing, coaching and providing technical guidance to colleagues, acting as trainer when needed, for team members and customers, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform

Your background

Bachelor’s degree – Engineering field

Minimum 10 years’ experience in a similar role and experience in the automation area and experience with onshore and offshore oil and gas customer especially ADNOC and GCC customers

Knowledge of ABB systems eg: 800xA, AC500, freelance, symphony plus etc, knowledge of industrial cyber security and networking solutions for ABB systems

Overall automation systems understanding, combined with process knowledge in Oil & Gas

Customer interpersonal skills, communication skills and should have a problem solving approach

Fluency in English language is mandatory