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Job Description
Advice and help in formulating Customer Service strategy / operational plans for each of the sections in line with our clients strategy and universal best practices.
Provide professional advice, guidance and give recommendations on all aspects of the project.
Advice in the development of the validity and effectiveness of customer service projects and its value impact for customers, evaluate and recommend specific adjustments during the implementation to satisfy project and customer needs.
Identify change requirements, and recommend action plans and solutions to senior management team.
Oversee the current frameworks related to services and whether they are covering all aspects of business needs.
Develop projects objectives and monitor project schedule and milestones, track projects performance and set KPI’s.
Lead the project team for successful execution of the projects and also provide monthly update against all projects related to customer insights
The Successful Applicant
Bachelor/Masters preferred in Business Administration from a recognised university.
Goal-driven leader who maintains a productive climate and confidently motivates, coaches employees to meet high performance standards.
Strategic thinking; excellent business judgement and innovation.
Results-driven achiever with exemplary planning and organisational skills, along with a high degree of detail orientation.
Flexible team player who thrives in environments requiring ability to effectively prioritises and juggle multiple concurrent projects.
Innovative problem-solver who can generate workable solutions and resolve complaints.
Working experience withing Public Transportation Sector is a must.
Excellent communication skills, report writing, presentation and public speaking and communication with the media and the press.
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we’ve grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has its advantages, it doesn’t define us – the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.Our teams are broken down to focus on industry, assignment type, salary level and location, so your hiring requirements or job search will all be handled by a specialist who knows your sector inside-out. We are confident that our expertise can add value to your recruitment or job search process get in touch to find out more.
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