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Job Details
Responsibilities
Respond to customer inquiries via both telephone and email
Gather customer information while actively addressing customer enquires and finding the most appropriate solutions
Develop strong product knowledge in order to assist with customer needs
Manage and process customer orders
Assist with resolving customer complaints
Track customer interactions, inquiries and complaints
Identify customer needs and identify opportunities for improvement
Requirements
Experience in customer service and/or call center
Proficient in computers and various software applications
Strong verbal and written communication skills
Excellent customer service skills
Ability to work under pressure and handle challenging situations
Ability to multitask, prioritize and manage time effectively
Problem-solving skills in order to address customer inquiries
Company Description
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
The IIQAF Group of Companies is committed to providing the highest quality services to its customers. In the hospitality sector, the company offers a wide range of services, from hotel and restaurant management to event planning and catering. In the information technology sector, the company provides software development, web design, and IT consulting services. In the tourism sector, the company offers travel and tour packages, as well as destination management services. In the insurance sector, the company provides a variety of insurance products, including life, health, and property insurance. Finally, in the health care sector, the company provides medical services, including primary care, specialty care, and home health care.
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