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Communicate with team to identify areas for improvement and to develop and implement a continuous improvement program.
To ensure all Team Members understand each of their own responsibilities and job description accordingly.
To ensure to submit all reports those are accurate and concise to Operations and others concerned.
To give clear understanding to the team about Spa Recreation and Wellness Related Costs and Spending i.e. petty cash spending, product usage etc.
Conduct disciplinary action as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures.
Conduct weekly meetings with all Team Members about the following issues: weekly revenues problems, review of sales techniques, quality of staff work, training needs, any other items which may be concern.
Conduct any other related duties as assigned by the General Manager.
Organized the upselling training program, spa promotion, and event training for all Spa, Recreation and Wellness Team Members.
To monitor retail displays and spa service displays, in spa and public areas.
Ensure retail displays are maintained and stock is interesting and exciting.
Plan and create internal Spa, Recreation and Wellness promotion package with the Management Team.
Submit update reports related to Spa, Recreation and Wellness to General Manager.
To maintain overall quality and standard strictly.
To evaluate and guide all Spa, Recreation and Wellness team as needed to improve their skills and performance.
Review Spa, Recreation and Wellness team performance and document any and all concerns and sent to General Manager.
To monitor communication memos from General Manager to receive updated information
Work closely with the Hotel Management to ensure that our Spa, Recreation and Wellness and hotel activities are coordinated.
Work collaboratively with others to achieve common goals, serves effectively in both team leader & team member roles, and promoted collaboration & teamwork in others.
Ensuring good team working environment and welfare within the area.
Act as Liaison with General Manager and Department Heads.
To have a complete understanding of and adhere to the company’s policy and procedures
To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety
To report for duty punctually and wear the correct uniform with the name badge at all times
To carry out the other duties as assigned by the management team
To establish good relationship and rapport with guests and colleagues
To ensure the cleanliness and hygiene in work areas
Qualifications
Bachelor’s Degree in Sports, Spa, Science or related field.
At least 5 years’ experience on a similar role with a 5-star hotel
Physically fit and good communication skills
Very good organization and leadership skills
Service oriented
Anantara. The word in Sanskrit means “without end” and evokes the freedom, movement and harmony that are the spirit of the Anantara experience and culture.
Since the Anantara experience was born in 2001 in Thailand, operating within one of Asia Pacifics largest lifestyle companies Minor International, we have successfully expanded to Anantara Hotels & Resorts across Vietnam, China, Indonesia, the Maldives, the Middle East and Africa. As a result of our evolution, we attract passionate people looking to discover a meaningful, rewarding career and capitalise on our continued growth.
Our promise to our guests is that Anantara will bring story collecting travellers closer to local cultures and experiences with luxurious and heartfelt hospitality in exotic destinations.
Our promise to our team members is that we will provide a professional and grounded environment, offering growth, development and inspiring future opportunities.
A passion for genuine, heartfelt hospitality is a prerequisite for working with Anantara, as is professionalism and a drive to succeed. Demonstrating just as much character as the hotels and resorts they work in, our team members are the heart and soul of Anantara providing expertise and grounded hospitality that has made us renowned throughout the world.
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