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Greet all arriving and departing guests by name.
Communicate guest preferences to relevant departments and co-workers.
Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
Introduce guests to the receptionist/therapist, if an advisor is not available, advise all incoming guests of spa procedures, special instructions, additional available treatments and services.
Maintain positive guest relations at all times, including in-house guests, day guests and telephone enquiries.
Ensure that all the standards of guest service are as set in the spa training manual and conducted as per the standard operating procedures.
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