Spa Receptionist Job In Ras Al Khaimah City


What will I be doing?

As a Spa Receptionist / Leisure Concierge, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist / Leisure Concierge will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required

Upselling Spa & Leisure Activities, Membership, Day pass to achieve department monthly target

Create a warm welcome and a friendly atmosphere

Promote all classes, activities and services that are offered within the hotel

Post charges in Book4Time that may incurred by guests and members and carry out correct accounting procedures

Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations

Periodically check on the cleanliness and order of the locker facilities

Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available

Encourage sales through full product and price knowledge of offered and available facilities

Handling Spa & Leisure Guest Complaint, assist guests and clients in an appropriate and timely manner

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

Ensure client experience is proficient including bookings, payments, and consultation cards

Adhere to cash handling procedures

Interact and communicate effectively with clients, members, team members, guests, and management team

Report accidents, maintenance issues, or other incidents

Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Receptionist / Leisure Concierge serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Committed to delivering a high level of customer service

Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Excellent attention to detail

High standards of cleanliness

Ability to work in a consistently professional and helpful manner

Previous spa and leisure concierge experience in a 5-star or luxury property

Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune’s 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.


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