Specialist Case Management Job In Dubai


Operational responsibilities and duties

Receiving requests for services and preparing detailed case studies to evaluate the social, family, financial, health, educational and psychological aspects in accordance with approved procedures.

Cooperating with specialized internal departments (such as: the most vulnerable groups; senior citizens; people of determination; family counseling; child protection; financial empowerment; financial benefits) to develop comprehensive intervention plans according to cases and categories.

Cooperation and coordination with external service providers to provide services according to needs in accordance with case studies and intervention plans (for example: the Department of Islamic Affairs and Charitable Activities; the Department of Endowments and Minors’ Affairs; the Ministry of Community Development and other charitable bodies).

Preparing case studies for the approved committees in the Authority (Critical Humanitarian Cases Committee; Financial Benefits Grievances Committee), following up on the committees’ recommendations, ensuring their implementation, following up on the status of cases, and verifying the services obtained from the Authority.

Conduct field visits to follow up on cases in accordance with approved standards and work to complete case studies and procedures to benefit those entitled to services from external and internal agencies in the Authority.

Continuous follow-up of the implementation of the intervention plans that were developed in partnership with the departments concerned with the target groups according to the cases, through periodic meetings with the departments, interviews with customers, and field visits as needed, with the aim of ensuring that the goals are achieved and the parties’ commitment to ensure that customers receive services in accordance with the requirements and cases.

Follow up on the performance of electronic systems for case management and work to develop them and make modifications in coordination with the concerned departments in order to ensure comprehensive documentation of cases and their developments and accurate and comprehensive follow-up with all parties to the intervention plans.

Following up on the complaints system for cases that are managed, conducting periodic reviews of the process of drawing up procedures for case management, whether with external services providing services or with departments within the authority, and submitting recommendations for improvement and development to the direct manager.

Preparing periodic reports on cases, social studies, and completion of intervention plans, closing them, and submitting development recommendations for approval.

Commitment to the information security policies and procedures approved by the Authority and working to comply with controls to ensure the confidentiality of information

Any other tasks and competencies within the scope of job responsibilities.


Educational requirements

Bachelor’s degree in Social Work, Psychology, or equivalent.

Proficiency in Arabic and English (speaking and writing).

Experience requirements

At least 5 years of experience in a related field.

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Applying under categories such as People of Determination, Fresh Grads, Emiratis
Looking for volunteering opportunities – a step towards supporting the UAEs Year of Giving
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