Sr Director of Quality Job In Dubai


Job Details

About the Job:

An opportunity has arisen for a Senior Director of Quality & Special Projects join our corporate office at Jumeirah Group. The main duties and responsibilities of this role include:

Primarily responsible for ensuring that Jumeriah Hotels offer best in class guest experiences (Measured by guest satisfaction scores, 3rd party online reviews, mystery shopping programs and internal audit checks).

Lead the price negotiations, portal programming, survey design, training and roll out to the group.

Partner with the corporate, regional and property leadership, to identify areas for improvements and execute action and corrective measures accordingly

Roll out out best practices in managing guest reviews and operational standards.

Responsible for special projects related to operations including preopening operations, operational excellence, payroll productivity and launch of special initiatives.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Bachelor’s degree in Hospitality or equivalent from an accredited and renowned University.

12 years of domain hospitality experience.

3 to 4 years of proven experience with managing guest satisfaction and Mystery Shopping programs for hospitality companies.

Company Description

Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.


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