Sr. Waitress – Dubai, United Arab Emirates

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• Read daily events, to acknowledge any VIP’s arrivals.

• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked

• Present children’s menus when appropriate, and describe specials and alternative cuisine

• Serve and clear food and beverage items in an unobtrusive and professional manner

• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures

• Carry trays, bus and reset tables with linen, china, glass and silver

• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved

• Follow cash and credit card procedures according to the guidelines of the accounting department

• Maintain a clean, neat and orderly restaurant throughout service

• Polish silver, refill salt, pepper and sugar, creamers, etc

• Ensure that work station is stocked with appropriate condiments at all times

• Report any guest comments regarding food and beverage to manager

• Conscientious handling and maintenance of operating equipment

• Learn and adhere to safety, sanitation and hygiene policies

• Maintain good working relationships with colleagues, and all other departments

• Maintain complete knowledge of all F&B services, outlets and hotel services/features

• Perform opening/closing side duties as assigned and set all tables according to standards

• Report to manager any kinds of deviation from set standard and procedures

• Ensure that all service and storage areas are kept safe and clean

• Help minimize waste, neglect, breakages and mishandling of supplies and equipment

• Carry out light cleaning and maintenance of the outlet

• Assist other Food & Beverage Outlets in their operations during peak hours if needed

Personal Attributes

• Average reading, writing and oral proficiency in the English language

• Must be well presented and professionally groomed at all times

• Able to account and handle cash effectively and efficiently

• Good communication and customer contact skills; good problem resolution skills

• Basic F&B product knowledge

• Team player with strong interpersonal skills and attention to detail

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