Supervisor – Dubai, United Arab Emirates

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Responsibilities:

• Supervise and coordinate the activities of the RTA team in providing efficient and effective customer service.

• Ensure all customer inquiries are responded to promptly and accurately.

• Monitor customer service metrics and take appropriate action to improve customer service.

• Monitor and maintain proper inventory of the center supplies and materials.

• Develop and implement customer service policies and procedures.

• Participate in staff training and development.

• Liaise with other departments and external organisations to ensure effective service delivery.

• Monitor and evaluate customer service performance and ensure service standards are met.

• Develop and maintain a positive image of the center.

• Ensure compliance with health and safety regulations

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