In This Role, You Will
Train, Mentor, and lead sales team;
Meet or exceed the team’s productivity with 100% accuracy;
Meet SLA of the volumes, customer service and number of clients converted;
Develop talent within the team by providing guidance, ongoing feedback, coaching and development opportunities, enabling team members to achieve set targets;
Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks;
Assist management with hiring processes and new team member training;
Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance;
Communicate deadlines and sales goals to team members;
Develop strategies to promote team member adherence to company regulations and performance goals;
Conduct team meetings to update members on best practices and continuing expectations;
Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines;
Provide quality customer service, including interacting with customers, answering customer
inquiries, effectively handling customer complaints and occasionally visiting customers.
A minimum of secondary education
Bachelor’s degree preferred
4+ years of experience with Telesales
2+ years managing teams of telesales executives.
Familiar with Zendesk, CRMs’ (Salesforce a plus)
Excellent communication skills
Analytical mind and problem-solving aptitude
Strong organisational skills
Result orientated with problem solving skills to resolve challenges through creative and flexible options in line with the company’s overall targets.
Ability to listen and communicate well with the team while providing open and honest feedback
Dubizzle is the leading classifieds platform for users in the United Arab Emirates. Since its launch in 2005, dubizzle has become the number one platform for users to buy, sell, or find anything in their community.
A community where underused goods are redistributed to fill a new need, and become wanted again, where non-product assets such as space, skills, and money are exchanged and traded in new ways that dont always require centralized institutions or middlemen. dubizzle is a part of the Dubizzle Group Holdings Limited which also operates the largest property classified sites in Pakistan, Bangladesh and Morocco.
In April 2020, the Dubizzle Group Holdings Limited merged with the Netherlands-based OLX Group in certain key markets, and was valued at $1 Billion, giving it the coveted unicorn status. The group now also owns and operates Bayut in the UAE, OLX Pakistan, OLX Egypt and OLX Lebanon, in addition to several other platforms in the broader Middle East region, including Saudi Arabia, Bahrain, Oman, Kuwait and Qatar.
Now situated in the heart of Dubai Design District, Dubais skyline may have changed, but dubizzle has not, and there is so much more to come.