Telephone Operator – Dubai, United Arab Emirates

What are we looking for?

Excellent communication skills.

Courteous and friendly manner.

Strives to give great service at all times.

Efficiency and punctuality.

Previous experience in customer service.

Lives and breathes the Shangri-La Values.

What will you do?

Interact with clients and understand their needs.

Answer calls promptly.

Work with colleagues to keep excellent service standards.

Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.

Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.

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