Key Result Areas
Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.
Strive towards reducing wait time and serve time by efficient processing of all transactions.
Strive towards managing customer expectation for each interaction.
Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.
Ensure accurate delivery / receipt of cash to / from customers at all times.
Be aware of fraud trends & be vigilant and alert on any possible fraud risks.
Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
Adhere to transactions limit, override approval and call back processes.
Error free transactional report checking.
Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.
Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.
Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.
Ensure 100% score at remote teller area with mystery shoppers.
Be vigilant to identify customer needs & cross sell / refer Mashreq products.
Remain updated on all process / control amendments.
Provide friendly, efficient & accurate services.
Knowledge, Skills and Experience
Complete knowledge of Interactive teller machine functionalities & minor trouble shooting
Good customer service skills
Flexibility to work in shifts
Strong inter-personal, communication skills (Arabic and English)
Strong work ethics & Team work
Ability to handle pressure.
Detail oriented, quick with numbers, very vigilant
Ability to handle routine work with enthusiasm and vigor.
Process related to financial / service transactions.
1-3 years of experience as a teller within banking industry.
High Attention to Detail & Quality
Good Interpersonal skills
Commitment to Results
One of the UAEs best performing banks for over five decades, Mashreq is a leading financial institution with an expanding footprint across the Middle East and North Africa with a strong presence in the financial capitals of the world with international offices in Europe, Asia, Africa and the US.