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Responsibilities:
Monitor Customer Care assistance for reactive / proactive needs of Customer product while ensuring Customer satisfaction.
Attend Customer Care knowledge enhancement activities for all concerned viz plumbers, site maintenance staff, architects/interior designer`s staff, service provider staff etc.
Attend trade partner Customer Care assistance requirements
Spare part MSL maintenance with clear trace and track of usage
Ensure adequate service network by proactive planning
Monitor prompt service call satisfactory resolution
Manage service network for delivery as per company metrics
Continuous enhancement in knowledge activities quantum and quality
Monitor service call for minimum open calls.
Monitor Spares MSL maintenance through proactive approach.
Ensure trade satisfaction by promptly attending Customer Care assistance and by proactively touching them for assistance.
Visit spare parts & finish goods warehouse of the company for correct upkeep and product inspection respectively.
Travel to countries in G.C.C. at regular interval
Education & other requirements:
Any Engineering Degree
4 – 7 years’ experience in handling after sales service with hands on working on products. Also has exposure on service management through outsourced service network.
Ability to work on / thru word doc, XLS, online CRM and email.
Valid UAE Driving License
NADIA Global is a leading Recruitment and Training Consultancy serving the GCC market for over 40 years.
Our mission is to empower organizations and individuals to achieve their full potential by providing innovative and effective recruitment and training solutions. We are committed to partnering with companies to help them find the best talent and develop their workforce through customized training programs. We also strive to help individuals advance in their careers by offering a range of training and development opportunities tailored to their unique needs.
Our vision is to create a world where every individual has the opportunity to reach their full potential, and every organization has the talent and skills to achieve their goals and make a positive impact in the world.
With offices in UAE and KSA, we are trusted by our clients for catering to their hiring needs and delivering world-class training programs.
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